Exchanges are permitted within 3 (three) days of invoice date provided items are not delivered or taken/ collected by the customer. However this is not valid incase of last pieces. No exchange permitted for specially ordered or custom made items.
Refund are permitted only if item is found to be damaged or defective during delivery time and if such damage or defect cannot be rectified by Bab Al Khair. Such damage or defect should be notified immediately to the delivery technician and the concerned sales staff at the time of delivery. In any other case, there shall be no refunds.
Payments to be made in full at the time of invoicing. The delivery date of the items purchased can only be fixed once the full payment has been made.
Original invoices need to be presented for any exchange purpose.
Goods can be stored for maximum period of 30 days in Bab Al Khair warehouse from the date of invoice. Dhs 100 shall be charged per day after 30 days. This amount needs to be paid full before delivery.
The customer confirms that the service lift/passenger lift size is sufficient to accommodate the furniture purchased. Due to the nature of the goods being purchased, Bab Al Khair staff will not carry/transport the purchased furniture through the staircase. If the furniture purchased does not fit in the service lift/ passenger lift only an exchange will be offered and no refunds are permitted. Also 400/-AED will be charged as restocking charges (Transport charges + Warehouse restocking). This amount will have to be paid by the customer in full prior to the next delivery of the reselected item.